Welcome to Our Help Site

• Are sticks included with Big Heads?
• Are your products made in the USA?
• What are your head cutouts made of?

• Can I cancel my order?
• Can I change my order after it has been placed?
• Can I get a refund? Return my item?
• What if my product ends up blurry or pixelated?

• Can I see what it will look like before it ships?
• Copyright Use
• Image Guidelines
• Will my image work?

• How can I pay?
• What do I do if I Received a PayPal Invoice?
• What if I have custom needs that I can't get from your website?

• Do you offer discounts for larger/bulk orders?
• I forgot something. Can you add it to my order and charge my card?

• Does Build a Head offer expedited production?
• How soon can I get my order?
• I need something for tomorrow. Can I get it that fast?

• How do I change the shipping address on my order?
• I accidentally put in the wrong address. Can you send my order again?
• I need my order by a specific date. What shipping should I choose?
• My order arrived late. What now?
• My tracking info shows as delivered, but I never got it. What now?
• My tracking info shows as shipped, but it stopped updating. What now?
• What is covered by the Shipping Guarantee?

See all articles in Shipping & Delivery →

• Can you deliver to a PO Box?
• Do you ship internationally?
• Do you ship to Hawaii, Alaska, or other US Territories?