What is covered by the Shipping Guarantee?

It guarantees that orders will be delivered on time and in good condition. Should an order be delayed customers would be eligible for a refund on the shipping paid. Orders covered by this guarantee are those where customers have selected one of the following shipping options at checkout:

  • 1 day
  • 2 day
  • 3 day

All other shipping options are considered non-guaranteed. Any delays in shipping may be resolved by resending the items as ordered, store credit, or a refund for the shipping amount paid.

Please note, orders that include a digital proof(s) may be delayed while awaiting customer approval. Such delays are not covered by the Shipping Guarantee.

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