Shipping & Delivery

Yes though shipping options may be limited as they must be delivered by USPS.

Build a Head ships throughout the United States (with the exception of Alaska) and ships to Canada. We can occasionally ship to other countries, to see if we can ship to your country, please email our support team. Please note, any taxes or import fees which may be due upon delivery are the resp...

Do you ship to Hawaii, Alaska, or other US Territories?

Build a Head ships throughout the United States with the exception of Alaska. We can occasionally ship to a US territory, to see if we can ship to your area, please email our support team. Please note, any taxes or import fees are the responsibility of the customer and will not be covered by Bui...

How do I change the shipping address on my order?

Most orders are printed and shipped the next business day. Because of this we consider orders final when placed, and thus we cannot guarantee that a shipping address can be changed. If you need to change the shipping address for your order, contact our online chat support team as soon as possibl...

How soon can I get my order?

We pride ourselves on our speed and getting orders out to customers quickly! 🏃‍♀️💨 Most orders will be processed and shipped by the end of the next business day. When you combine that with our fastest shipping option, 1 day, that means delivery as soon as two business days after being ordered. Pl...

I accidentally put in the wrong address. Can you send my order again?

You are welcome to place a new order, but we do not resend or refund processed orders if the order was placed with a customer address error.

I need my order by a specific date. What shipping should I choose?

We highly recommend choosing a guaranteed shipping option if you have a deadline to meet. Our shipping guarantee covers late deliveries and would entitle you to a refund of your shipping costs if an alternative resolution couldn’t be reached. While the majority of non-guaranteed shipments arrive...

I need something for tomorrow. Can I get it that fast?

While we hang our hats on our speed 🏃💨 and turnaround times, getting orders to customers within a day of being placed just isn't feasible. The vast majority of orders are processed and shipped the next business day. Even with our fastest shipping option (Next Day), the fastest an order would be r...

My order arrived late. What now?

If your order included a guaranteed shipping option, please reach out directly to our team via chat or by emailing us at support@buildahead.com, and we will help resolve the issue. If your order included a non-guaranteed shipping option, such as “Standard” or “2-3 Day Non-guaranteed Shipping”, t...

My tracking info shows as delivered, but I never got it. What now?

We recommend first checking with neighbors to see if anyone may have accepted the package for you. Next, if USPS, call your local post office to inquire about the package. Lastly, reach out to the carrier with your tracking number, and they can place a trace to try and track it down.

My tracking info shows as shipped, but it stopped updating. What now?

What is covered by the Shipping Guarantee?

It guarantees that orders will be delivered on time and in good condition. Should an order be delayed customers would be eligible for a refund on the shipping paid. Orders covered by this guarantee are those where customers have selected one of the following shipping options at checkout: 1 day 2...

Where is my order?

Once an order has shipped you can check the shipping status by looking up the tracking number provided in your shipping confirmation email.