Shipping & Delivery

  • Can you deliver to a PO Box?

    Yes. Shipping will be limited to our non-guaranteed shipping options, as those are fulfilled with USPS.
  • Do you ship internationally?

    Unfortunately, not at this time.
  • Do you ship to Hawaii, Alaska, or other US Territories?

    Unfortunately, not at this time.
  • How do I change the shipping address on my order?

    Most orders are printed and shipped the next business day. Because of this we consider orders final when placed, and thus we cannot guarantee that a shipping address can be changed. If you need to change the shipping address for your order, contact our online chat support team as soon as possibl...
  • How soon can I get my order?

    We pride ourselves on getting orders out to customers quickly. Most orders will be processed and shipped by the end of the next business day. Expedited orders placed before our cutoff time will go out the same day. When combined with overnight shipping, this can mean delivery as soon as tomorrow.
  • I accidentally put in the wrong address. Can you send my order again?

    You are welcome to place a new order, but we do not resend or refund processed orders if the order was placed with a customer address error.
  • I need my order by a specific date. What shipping should I choose?

    We highly recommend choosing a guaranteed shipping option if you have a deadline to meet. Our shipping guarantee covers late deliveries and would entitle you to a refund of your shipping costs if an alternative resolution couldn’t be reached. While the majority of non-guaranteed shipments arrive...
  • My order arrived late. What now?

    If your order included a guaranteed shipping option, please reach out directly to our team via chat or by emailing us at support@buildahead.com, and we will help resolve the issue. If your order included a non-guaranteed shipping option, such as “Standard” or “2-3 Day Non-guaranteed Shipping”, t...
  • My tracking info shows as delivered, but I never got it. What now?

    We recommend first checking with neighbors to see if anyone may have accepted the package for you. Next, if USPS, call your local post office to inquire about the package. Lastly, reach out to the carrier with your tracking number, and they can place a trace to try and track it down.
  • My tracking info shows as shipped, but it stopped updating. What now?

    If your order included a guaranteed shipping option, please reach out directly to our team via chat or by emailing us at support@buildahead.com, and we will help resolve the issue. If your order included a non-guaranteed shipping option, such as “Standard” or “2-3 Day Non-guaranteed Shipping”, t...
  • What is covered by the Shipping Guarantee?

    We guarantee delivery on orders shipped with a guaranteed shipping option through FedEx or UPS. These options include: Overnight 2 Day Guaranteed 3 Day Guaranteed All other shipping options are considered non-guaranteed. We guarantee that products will be delivered on time and in good condition....
  • Where is my order?

    Once an order has shipped you can check the shipping status by looking up the tracking number provided in your shipping confirmation email.