Changes, Refunds, and Returns

  • Can I cancel my order?

    Once placed, orders are considered final. If you cancel your order before it has been shipped out, we can refund the shipping fee but not the product fee.
  • Can I change my order after it has been placed?

    Unfortunately, no. We pride ourselves on getting orders out to customers quickly. Because we begin working on most orders almost immediately after they are placed, we are unable to make changes after an order has been finalized.
  • Can I get a refund? Return my item?

    Because our products are made to order and customized for each customer, we generally do not offer refunds or accept returns. Under certain circumstances, refunds may be available for late, damaged, or lost shipments. Late shipments are only eligible for a refund of shipping fees when a guarante...
  • What if my product ends up blurry or pixelated?

    The printers and materials we use are of the highest quality available.  We also use software that helps enhance the overall production quality of a photo. While we can help make most photos better, not every photo we receive is of a high enough quality to get amazing results. We provide Image Gu...