Because our products are made to order and customized for each customer, we generally do not offer refunds or accept returns.
Under certain circumstances, refunds may be available for late, damaged, or lost shipments. Late shipments are only eligible when a guaranteed shipping option was selected. If you would like to request a refund, please fill out the form on our refund request page.
Refunds are not available for customer address errors. For more details, please refer to our Terms & Conditions.